All branches of Wicomico Public Libraries will be closing early December 14th, 2018 at 1:00pm
Customer Rules Of Conduct
Customer Rules of Conduct
The Library is for all members of the community. We are committed to providing excellent services and resources to our visitors and ensuring that everyone who uses the Library has a safe, comfortable, and enjoyable experience. These Visitors’ Rules of Conduct are here to assure each visitor a quality Library experience.
Use of library facilities and resources implies acceptance of our Customer Rules of Conduct, which are based on these basic principles:
• Respect other visitors and their right to have a positive experience at the Library.
• Respect Library staff, whose responsibility it is to help you get the most from your Library experience and to maintain a safe and comfortable atmosphere for all visitors.
• Respect all Library facilities, materials, computers, equipment, and resources, and understand and follow rules related to their use.
• Understand that your Library card is your contract with the Library. Use it responsibly, enjoy the benefits it offers, and understand when its privileges may be suspended.
• Children under the age of 10 should be attended at all times by a parent, caregiver, or someone over the age of 16 who has the authority to look after them. Library staff members are not responsible for children left unattended or without supervision in the Library.
• Protect your personal property while visiting the Library. The Library is not responsible for lost or stolen property. Bags or large items left unattended pose a security risk and may be confiscated.
When questionable or inappropriate behavior occurs:
• Library staff members have the authority to enforce these Visitors’ Rules of Conduct.
• Depending on the nature and frequency of the behavior, consequences may include loss of Library privileges for a specified period of time up to and including a lifetime ban.
• Staff may call upon law enforcement to assist in managing some situations, including
• removal and/or arrest for trespassing customers who have been banned from
• library property and return before the ban has expired.
• Staff may at any time request customers to show Library cards and other documents
• (e.g. driver's license, school ID) for purposes of identification.
Unacceptable behavior includes but is not limited to:
• Bathing in or misusing Library restrooms
• Behaving in a violent or threatening manner including abusing or harassing staff or other visitors verbally or physically, or using obscene or abusive language
• Engaging in any activity or behavior that violates local ordinances or is illegal under
state or federal law, e.g., Using alcohol or illegal drugs or behaving as though under the influence, smoking or use of tobacco in the building or within 25 feet of the entrance, panhandling, possession of firearms or weapons, assault, etc.
• Loitering, solicitation or petitioning of any kind, either in the building or in the entrance, including selling or requesting donations
• Bringing animals, other than licensed guide dogs, into the building
• Creating a public disturbance, e.g. talking loudly in conversation, rowdy behavior, failure to observe assigned “quiet areas”
• Cell phone misuse including loud conversations, not silencing ringers
• Using electronic devices without headphones
• Failing to attend a child
• Failing to follow rules relating to use of materials, computers, equipment, and building
• Interfering with free passage (blocking entrances, aisles, or exits)
• Not wearing shirts or shoes or removing shirts or shoes, offending others with body odor or poor personal hygiene
• Parking bicycles in the building, using bicycles, skateboards, roller skates, or other
• equipment in the building or near entrances or exits
• Sleeping in the library or on library property
• Stealing, mutilating, or defacing library materials and property
Keep your public library safe, comfortable, and enjoyable for everyone,
and help us fulfill our commitment to
Supporting Learning, Building Community, and Enriching Lives.
Approved by Board of Trustees, December 13, 2005
Amended and Approved by Board of Trustees, October 12, 2010
Amended and Approved by Board of Trustees, April 14, 2015
Amended and Approved by Board of Trustees, April 12, 2016